TICKET RETURN TERMS

If the passenger is late for the bus operating on intercity (interdistrict) regular routes or refuses to board the bus less than 15 minutes before departure of the bus, purchased ticket will be refunded within 2 hours, and in case of illness or accident within 3 days, the cost of the ticket for another bus trip on the same route. He can renew it by paying an additional 25 percent or get back the amount paid by deducting 25 percent of the cost of that ticket. Illness or an accident must be confirmed by a certificate from medical institution or an accident report.

If the ticket is returned to the cash desks of the bus station at least 2 hours before the departure of the intercity (interdistrict) regular route bus, the fare is returned to the passenger after deducting the commission for its advance sale. If the ticket is returned earlier than that time, but more than 15 minutes before the departure of the bus, the fare paid minus 15 percent of its value and pre-sale commission fee will be returned to the passenger.

If the departure of the bus on regular routes is delayed by more than 1 hour from the time specified by the timetable, or if the passenger is given a lower class seat than the one specified in the ticket, including if the seat specified in the ticket is not given to the passenger, to return the ticket to the ticket office before the departure of the bus and to pay the full cost of the fare and in advance the commission paid for the sale has the right to recover the wages. If the passenger agrees to travel on a lower class bus, the difference between the fare paid and the fare due is refunded to the passenger.

If a bus with a higher fare is introduced instead of the regular route bus provided in the schedule, the passenger who has purchased a ticket before this announcement has the right to travel without paying an additional fare based on that ticket. From the moment the bus is announced to be changed to a higher fare, tickets are sold at higher fares with advance warning to passengers.

If passengers cannot be delivered to their destination due to reasons not related to the carrier, the cost of the journey from the point where the trip was stopped to the destination point will be refunded to the passenger within 3 business days from the moment the trip is canceled. In such cases, the carrier must deliver the passenger, upon their request, to the nearest bus station, railway station, or airport. If the bus is returned to the starting point of the route, the passenger will be refunded the fare and the baggage (hand luggage) transportation fee within 3 business days.

If a passenger misses the bus due to their own fault while traveling, the fare will not be refunded.

Ticket refund conditions for international trips :

• If less than 5 hours remain until the departure, no refund is given to the passenger.
• If a ticket for regular international bus routes is returned at least 24 hours before the departure, 25% of its value and the fare paid, after deducting the pre-sale commission fee, is refunded to the passenger.
• If the ticket is returned within the range of 24 to 5 hours before departure, 50% of the ticket value is refunded to the passenger.